Human Resources Professional

1. Introduction to Human Resources

• Introduction

• Opportunities in the HR Field

• Skills for Success

• Getting into the HR Field

  
  

2. HR's Role in Strategy

• Introduction

• Let's Talk Strategy

• Vision and Mission Statements

• Policies

• Metrics

  
  

3. Recruiting and Hiring Employees

• Introduction

• Writing a Job Ad

• Preparing to Interview

• Reviewing Résumés and Interviewing Candidates

• The Job Offer

  
  

4. Training Programs

• Introduction

• The Basics of Training

• The Analysis, Design, and Development Phases of Training

• The Implementation and Evaluation Phases

  
  

5. Compensation and Benefits

• Introduction

• Things to Consider When You're Planning Compensation

• Strategic Decisions for Paying Employees

• Job Evaluation

• A Look at Benefits

  
  

6. Employee Health and Safety

• Introduction

• What Is OSHA?

• Knock, Knock, OSHA Is Here!

• Protecting Against Workplace Hazards

• Investigating, Recording, and Preventing Accidents and Illnesses

  
  

7. The Legal Environment

• Introduction

• Basic Employment Law Terms and Facts

• Equal Employment Opportunity—Past and Present

• What Is Discrimination?

• Additional Employment Laws

• What Happens When an Employee Files an EEOC Claim?

  
  

8. Marking HR Decisions

• Introduction

• HRIS Software: A High-Tech Tool for Decision-Making

• Making Decisions in a Growth Strategy

• Making Decisions in a Retrenchment or Stability Strategy

• Job Analysis as a Tool for Decision-Making

  
  

9. Affirmative Action

• Introduction

• Creating an Affirmative Action Plan

• The AAP: Putting It All Together

• More Parts of an AAP

• Still More Numbers for the Government

  
  

10. Diversity

• Introduction

• What Is Diversity—and Why Is It a Good Thing?

• Managing Diversity and Handling Conflict

• Demonstrating Leadership in Promoting Diversity

• Diversity Training

  
  

11. Employee Rights and Discipline

• Introduction

• Laws That Protect Your Employees' Rights and Privacy

• Monitoring Employees

• Disciplining Employees

• Disciplinary Strategies

• Documenting Employee Behavior

  
  

12. Termination

• Introduction

• Alternatives to Firing

• Preparing for a Termination

• Separation Agreements

• Wrongful Discharge

  
  

13. Investigations

• Introduction

• Why It's Important to Investigate Problems?

• The Steps of an Effective Investigation

• Getting Ready to Conduct Your Investigation

• Conducting Your Investigation

• Wrapping Up Your Investigation

  
  

14. Managing Labor Relations

• Introduction

• A Quick Look at the History of Unions

• Why Employees Join a Union?

• How Unions Work

• Collective Bargaining

• What Happens When Negotiations Fail?

  
  

15. Creating a High-Performance Workplace

• Introduction

• Ask for Your Employees' Suggestions—and Act on Them

• Delegate Authority

• Keep the Lines of Communication Open

• Ask for Feedback

• Let Your Employees Have a Life!

  
  

16. Global Human Resources

• Introduction

• Staffing Strategy and Culture

• Understanding Cultural Differences

• Practicing HR in Other Countries

• Choosing Your Global Employees

• Additional Issues for Expatriates

  
  

17. Retention

• Introduction

• The Top Reasons Why Employees Leave a Company

• Encouraging Workers to Stay With Your Company

• Stay Interviews

• Succession Planning

  
  

18. Motivation, Rewards, and Recognition

• Introduction

• The Roots of Motivation

• Fun Ways to Motivate Your Workers

• Nine Strategies For Creating a Great Rewards Program

  
  

19. Preparing for the PHR Exam

• Introduction

• Externships and Internships

• The Basics of the PHR Exam

• Studying for the PHR Exam

• What to Expect on the Day of the Test?

  
  

Management Training

1. Financial and Accounting Management

• Introduction and Overview

• Importance of Financial Statements

• The Balance Sheet

• The Income Statement

• Statement of Cash Flows

• Financial Ratios

• Conclusion

  
  

2. Marketing Management

• Introduction and Overview

• Marketing Goals

• The Marketing Plan

• The Marketing Mix

• The Marketing Budget

• Marketing Implementation

• Technology and Marketing

• Summary

  
  

3. Strategic Management in Operations

• Introduction and Overview

• Definitions and Business Models

• Categories of Strategies

• Strategic Planning Models

• Creating Strategic Alternatives

• Implementation

• Conclusion

  
  

4. Legal Issues in Operations

• Introduction

• Sources of Law

• Agency and Employment Law

• Torts Law

• Sales and Products Liability

• Intellectual Property

• Ethics

• Summary

  
  

5. Legal Aspects of Contracts

• Introduction and Overview

• What is a Contract?

• Elements of a Contract

• Duties and Obligations

• What is the Deal?

• Legal Representation

• Good Faith and Conclusion

  
  

6. Tax Issues

• Introduction

• Methods of Accounting

• Income and Expenses

• Depreciation

• Property Dispositions

• Types of Entities and Tax Returns

• Summary

  
  

7. Organizational Development and Change

• Introduction and Overview

• The Culture of an Organization

• Types of Culture

• Organizational Change

• The Human Side of Change and Resistance

• Summary

  
  

8. Negotiating Strategies

• Introduction

• Steps in Negotiating

• Tools in Negotiating

• Types of Negotiations

• Personality Types

• Preparing for Negotiations

• BATNA and Summary

  
  

9. Business Best Practices

• Introduction and Overview

• Definitions

• Questions for Discussion

• Benchmarking

• Resources

• Understanding the Process

• Conclusion

  
  

10. Organization Leadership and Decision Making

• Introduction and Overview

• What Is a Leader?

• Sources of Power in Leadership

• Leadership Theories

• Transformational Leaders

• Decision Making and Empowerment

• Accountability

• Summary

  
  

11. Project Management for Executives

• Modern Project Management

• Project Management Context

• Project Management Life Cycle

• Successful Project Managers

• Project Management Methodology

• Project Management Processes and Practices

  
  

12. Seven Management Disciplines

• Introduction and Overview

• Strategy Management

• Human Resource Management

• Technology Management

• Production and Operations Management

• Sales and Marketing Management

• Financial Management

• Risk Management

• Summary